Rapid ROI on software investments through expert services and best practice methodologies.
Dexco knows that each customer is unique and that successful business applications are not stamped out of a machine. That's why we support our market-leading solutions with an experienced professional services team. Since 1974, Dexco has been a leading innovator of ERP, Practice Management and Financial Accounting solutions and we can put this track-record to work for you.
Service Strategy:
At the heart of Dexco’s unique value proposition is the provision of industry-leading Business Process Management (BPM) software, Acumin, coupled with a comprehensive set of Business Process Reengineering (BPR) services. This allows clients to realize significant process improvements throughout the organizations. Dexco’s collaborative implementation approach allows each organization to determine their specific service needs. This is typically a function of the operational and financial objectives, the degree to which Acumin is integrated into the business processes, and the sophistication of the organization’s operating environment.
Dexco suite of services also includes a comprehensive in-house conversion and database configuration process that has provided extraordinary results. Founded on sound critical path principles, the service model incorporates Business Process Re-engineering paradigms, Change Management concepts and Conversion Strategies, with all service offerings designed to maximize the users' experience and application adoption rate for optimum cost-benefit margins to the organization.
Software Maintenance and Support
With our Software Maintenance program, you receive timely upgrades and enhancements for technology advancements, improved functionality, new industry standards, and trading partner compliance and access to the professionals in our Software Support Center.
These technical professionals have defined their mission clearly and concisely – to support your business processes and maximize your investment in our software solution. That mission, executed each and every day, has translated into a world-class support team that has earned a reputation for going the extra mile to serve customers whenever they call.
Held to high performance standards and dedicated to an unwavering focus on the customer, our software support professionals respond promptly to your needs and help you be successful with your operations. Whether it is an initial software installation, day-to-day operations support, or an application upgrade, our support team provides high-quality support each time you call on us.
Software maintenance and support includes:
Direct access to experienced consultants in our Software Support Center
Personalized service from a trusted, knowledgeable, and familiar support specialist
Flexible service options including telephone or e-mail support
Timely problem resolution
Key benefits of Software Maintenance and Support:
Refine your operations with direct and immediate access to the right resources
Maintain efficiency by working with us on current issues
Respond to new mandates by continuous user feedback.
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